We want you to be happy with your order. Because our products are skincare and haircare items that touch your skin and hair, the rules below apply to returns and refunds.
Damaged, leaking or wrong items
If your order arrives damaged, leaking or different from what you ordered, contact us within 48 hours of delivery. Please send your order number along with clear photos or a short video of the parcel and the product. After we verify the issue, we will send a replacement or refund the item.
Opened or used products
For hygiene and safety reasons, we cannot accept returns or give refunds on products that have been opened, used or tampered with, unless they arrived damaged or faulty.
Unopened products
If you change your mind, contact us within 3 days of delivery. Unopened items in their original sealed packaging may be eligible for return. The return delivery cost is paid by the customer unless the item was our mistake.
Skin reactions
Skin reacts differently from person to person. We recommend a patch test before first use. If you have a reaction, stop using the product and consult a doctor. Please contact us so we can look into it.
How refunds are made
Approved refunds are made by bank transfer or mobile wallet, or as store credit if you prefer, within 7 working days of us receiving and checking the returned item.
How to contact us
Use the Contact page to reach us, and include your order number and a clear description of the problem.